I have yet to completely utilize the PSA and billing aspects… Atera Monitor Antivirus …
I’ve started to explore the other functions to see if I can do whatever in moving forward but still have to get out of my old manual ways.
A cloud-based IT management platform created to empower managed company (MSPs) and IT specialists with extensive tools for effective remote monitoring, management, and assistance. Released in, has acquired recognition for its user-friendly user interface, all-in-one option, and focus on simplicity and automation. Let’s explore a few of the notable features and functionalities provided by Atera.
Remote Monitoring and Management (RMM): Atera’s RMM capabilities enable MSPs to remotely keep an eye on and handle their customers’ IT facilities. It provides real-time presence into networks, servers, workstations, and other devices. With proactive monitoring, service technicians can discover issues and resolve them before they become major issues, minimizing downtime and enhancing total system efficiency.
Professional Services Automation (PSA):’s PSA tools improve organization operations by providing incorporated ticketing, time tracking, and job management features. MSPs can efficiently manage client demands, track technician time, designate resources, and focus on jobs. This central system makes sure effective workflow management and improved client service.
Remote Access and Support: allows protected remote access to clients’ devices, permitting professionals to troubleshoot and deal with issues from another location. Its built-in chat and video call functions facilitate smooth interaction between customers and technicians, boosting the assistance experience. MSPs can use responsive and efficient assistance without the need for physical presence.
Network Discovery and Mapping:’s network discovery feature immediately maps the client and scans’s network infrastructure, offering a graph of connected devices and their relationships. This helps service technicians gain a better understanding of the network, recognize potential vulnerabilities, and plan more efficient network management methods.
Patch Management: Keeping software as much as date is vital for keeping security and stability.’s patch management function automates the patching procedure, guaranteeing that important updates and security spots are deployed throughout all managed gadgets. This assists protect against vulnerabilities and reduces the danger of cyber hazards.
Reporting and Analytics: Atera uses a variety of integrated reports and analytics that provide valuable insights into system efficiency, resource usage, ticket resolution times, and other crucial metrics. This information enables MSPs to track their performance, identify trends, make informed decisions, and show value to their clients.
Billing and Invoicing:’s billing and invoicing capabilities streamline monetary management for MSPs. It tracks billable time, automates recurring billings, and provides transparent reporting for much better financial exposure. This improves the billing process and makes sure precise invoicing for services rendered.
Third-Party Integrations: incorporates with different third-party tools and services to enhance its performance and compatibility with existing workflows. Integrations consist of popular applications like ConnectWise Manage, QuickBooks, Microsoft, and more.
Splashtop is a easy and really light-weight to deploy banner. The RMM client is also very lightweight and resource light compared to others. Email Ticketing and portal ticketing work extremely well. Metrics and reports are extremely thorough and easy to generate. The recent addition of a chat client was a great relocation, and includes a few steps of fucntionality. REST API (See Cons
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Overall, offers a comprehensive set of functions that allow MSPs and IT professionals to efficiently manage their clients’ IT infrastructure, provide remarkable support, and enhance their organization operations. Its easy to use user interface, automation capabilities, and all-in-one approach make it a valuable option for organizations of all sizes in the IT service market.
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That is just one significant piece of my overall experience. I do know there are a lot of tools out there that do similar, if not the very same kind of thing, but I was currently utilizing particular tools, and items, and has a combination with those tools, so my convenience level was much greater as I currently knew how to utilize the majority of the offerings. All in all, has been the best product for my business!
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As a virtual system administrator, makes it possible for companies to automate a variety of regular IT management responsibilities, including software upgrades, infection checks, and system upkeep. Furthermore, the platform uses real-time analytics and insights that support clients in making data-driven options for the enhancement of their IT operations.
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Pushing scripts remotely, installing software application from another location and the automation of patch management is vital and incredible to my task. My favorite thing though has to be the dedication the group shows this product as it is being constantly improved and added to which my previous product did not.