I have yet to completely make use of the PSA and billing aspects… Atera Cloudconsole …
I’ve started to check out the other functions to see if I can do whatever in going forward however still have to get out of my old handbook methods.
A cloud-based IT management platform developed to empower managed service providers (MSPs) and IT professionals with detailed tools for efficient remote tracking, management, and support. Introduced in, has gained acknowledgment for its user-friendly user interface, all-in-one solution, and focus on simplicity and automation. Let’s explore a few of the notable features and performances used by Atera.
Remote Tracking and Management (RMM): Atera’s RMM capabilities enable MSPs to remotely keep an eye on and handle their clients’ IT infrastructure. It provides real-time visibility into networks, servers, workstations, and other gadgets. With proactive monitoring, specialists can find concerns and address them prior to they become major problems, reducing downtime and enhancing overall system efficiency.
Expert Providers Automation (PSA):’s PSA tools enhance service operations by providing integrated ticketing, time tracking, and task management features. MSPs can efficiently handle client demands, track specialist time, assign resources, and focus on jobs. This central system ensures effective workflow management and enhanced customer support.
Remote Access and Assistance: allows secure remote access to clients’ devices, permitting technicians to fix and solve issues from another location. Its integrated chat and video call features help with smooth interaction between professionals and clients, enhancing the assistance experience. MSPs can provide effective and responsive support without the need for physical presence.
Network Discovery and Mapping:’s network discovery feature immediately scans and maps the client’s network facilities, offering a visual representation of connected devices and their relationships. This assists service technicians acquire a much better understanding of the network, recognize possible vulnerabilities, and strategy more efficient network management techniques.
Spot Management: Keeping software application as much as date is crucial for keeping security and stability.’s patch management feature automates the patching procedure, ensuring that crucial updates and security patches are deployed across all handled gadgets. This helps safeguard against vulnerabilities and lowers the danger of cyber threats.
Reporting and Analytics: Atera provides a range of integrated reports and analytics that supply valuable insights into system efficiency, resource usage, ticket resolution times, and other crucial metrics. This information permits MSPs to track their efficiency, determine trends, make informed decisions, and show worth to their customers.
Billing and Invoicing:’s billing and invoicing capabilities streamline financial management for MSPs. It tracks billable time, automates recurring invoices, and offers transparent reporting for better financial exposure. This enhances the billing procedure and guarantees accurate invoicing for services rendered.
Third-Party Integrations: integrates with various third-party tools and services to enhance its performance and compatibility with existing workflows. Combinations include popular applications like ConnectWise Manage, QuickBooks, Microsoft, and more.
Splashtop is a simple and really lightweight to release banner. The RMM client is also extremely lightweight and resource light compared to others. Email Ticketing and portal ticketing work very well. Reports and metrics are extremely comprehensive and simple to produce. The recent addition of a chat client was a fantastic move, and adds a few actions of fucntionality. REST API (See Cons
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In general, uses a thorough set of functions that enable MSPs and IT specialists to efficiently handle their clients’ IT infrastructure, provide exceptional assistance, and optimize their business operations. Its easy to use interface, automation abilities, and all-in-one method make it a valuable solution for businesses of all sizes in the IT service industry.
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That is simply one significant piece of my overall experience. I do understand there are a lot of tools out there that do similar, if not the exact same kind of thing, but I was currently utilizing specific tools, and products, and has an integration with those tools, so my comfort level was much higher as I already understood how to utilize most of the offerings. All in all, has actually been the best product for my company!
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As a virtual system administrator, allows companies to automate a variety of typical IT management responsibilities, consisting of software upgrades, virus checks, and system upkeep. In addition, the platform provides real-time analytics and insights that support customers in making data-driven options for the enhancement of their IT operations.
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Easy to track all clients and their equipment. The signals is a major plus and the capability to break down certain clients to folders for places is fantastic. The combination with Splashtop and Teamviewer is a big deal also. Pressing scripts from another location, installing software from another location and the automation of spot management is vital and extraordinary to my task. My favorite thing though has to be the dedication the team reveals this product as it is being constantly enhanced and added to which my previous item did not.